FREQUENTLY ASKED QUESTIONS

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Everything you need to know about Home Pro Appts and how we help contractors grow their business

Getting Started

How does Home Pro Appts work?

Home Pro Appts connects home improvement contractors with pre-qualified, confirmed appointments. We handle the lead generation and appointment setting, so you can focus on closing deals. You only pay for appointments.

What types of home improvement services do you support?

We specialize in windows, doors, roofing, solar, kitchens & bathrooms and other home improvement services. Our network covers all major home improvement categories across Florida.

How quickly can I get started?

You can get started immediately! Simply book a demo with our team, set up your contractor portal, configure your service areas and trades, and start receiving appointments within 24-48 hours.

Pricing & Billing

What is your pricing model?

We operate on a results-based pricing model. You only pay per appointment, There are no monthly commitments or monthly fees, or hidden charges.

What is your 100% Credit Policy?

If an appointment doesn't meet our quality standards or the homeowner isn't qualified,or is a No Show for the appointment you can request a credit through your contractor portal. We'll review and issue credits for valid requests within 24-48 hours.

How do I manage billing and payments?

All billing is managed through your contractor portal. You can add credit cards, view transaction history, download invoices, and track your spending in real-time.

Are there any setup fees or contracts?

No setup fees and no long-term contracts. You can start or stop at any time. We believe in earning your business through results, not locking you into contracts.

Lead Quality & Appointments

How are leads qualified?

Every lead goes through our rigorous qualification process. We verify homeowner information, confirm project interest, assess budget readiness, and schedule appointments at times that work for both parties.

What is a 'pre-confirmed' appointment?

A pre-confirmed appointment means the homeowner has already agreed to meet with you at a specific date and time. They're expecting your call or visit and are ready to discuss their project.

Can I choose my service areas?

Yes! Through your contractor portal, you can select specific zip codes and cities you want to service. We support all major Florida markets from Jacksonville to Miami, including Orlando and the Gulf Coast.

How many appointments will I receive?

The number of appointments depends on your service area, trade specialties, and availability settings. You can set daily appointment limits in your portal to control your volume.

Portal & Technology

Does Home Pro Appts integrate with my CRM?

Yes! We offer seamless CRM integration so leads flow directly into your existing workflow. Contact our team to discuss integration options for your specific CRM system.

How do I manage my availability?

Your contractor portal includes a calendar management system where you can set your available time slots, block out dates, and configure appointment preferences.

Can I track my ROI and performance?

Your portal dashboard provides real-time analytics including appointments received, conversion rates, total spend, and ROI tracking.

Coverage & Service Areas

What areas do you cover in Florida?

We cover all major Florida markets including South Florida (Miami, Fort Lauderdale, West Palm Beach), Central Florida (Orlando, Tampa, Kissimmee), the Gulf Coast (Naples, Fort Myers, Sarasota), and North Florida (Jacksonville, Gainesville).

Can I expand to new service areas later?

Yes! You can add or remove service areas at any time through your contractor portal. Simply update your coverage map with the zip codes you want to service.

Still Have Questions?

Our team is here to help. Book a demo and we'll answer all your questions.